Who we are
Full Proof is a professional proofreading and editing agency established in 2004. Full Proof is a trading name of Full Media Ltd, a company registered in England and Wales, company registration number 07800404. VAT number GB 255 6956 62. Our website address is: https://www.full-proof.co.uk.
What personal data we collect and why
We collect the following personal data when you contact us via our contact form or email:
- your name
- your email address
We may request the following further information to assist us in providing you with a quotation:
- project details
- sample of your document
If we agree to work with you, we require the following information:
- postal address to be included on invoices as required by HMRC
- file(s) required for the work
Who we share your data with
We don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.
Here are the services we use to make our own service better for you:
Full Proof may share your work files with freelance proofreaders to whom we outsource work, as outlined in section 5 of our Terms and Conditions. By agreeing to use our services you give your consent for us to share your work files in this way.
Finally, if you provide a testimonial for Full Proof, we will include your name and that of your company if applicable.
Where we store your data
The personal data you provide for invoicing purposes is stored on cloud-based invoice software.
Work files are stored on an encrypted Network Attached Storage device. As this device is restricted to our network, it is more secure than cloud-based storage.
How long we retain your data
To comply with HMRC, we retain your personal data for a minimum of seven years.
Your work files will be stored by Full Proof for seven years also, but you can request that we delete these files at any time. Our subcontractors are routinely asked to delete all work files that we send to them.
What rights you have over your data
You can request that we erase any personal data we hold about you at any time. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our site uses the following cookies:
- Google Analytics cookies – these are set for monitoring and tracking visitors’ behaviour on the site.
- Jetpack cookies – these track and analyse visitors’ behaviour on the site to enhance users’ experience.
We use Google Analytics to provide you with more personalised service when visiting other websites.
We also use the Jetpack plugin by Automattic which tracks visitors for analytical purposes and to enhance users’ experience. For full details on Jetpack please visit https://automattic.com/cookies/.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
If you have any further questions about cookies then please contact us via our website’s Contact Us page.
How we protect your data
Our website has a valid SSL certificate which means it is run on a secure https network. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorisation.
We strive to update our website software daily – this includes WordPress version, WordPress plugins and theme – to ensure that the website remains as secure against virus and hacking threats as possible.