“you” and “your” refer to the person browsing or viewing the website ofwww.full-proof.co.ukor ordering a service from Full Proof; “we” means you and Full Proof;
“the document”, “the work” and “your work” refer to the work being proofread;
“the service” refers to the service to be provided by Full Proof under the contract as set out in the quotation or by clear agreement in an email;
“the Regulations” means The Consumer Protection (Distance Selling) Regulations 2000 and amendments.
ACCEPTANCE OF TERMS AND CONDITIONS
If you browse and use the website you are agreeing to accept and be bound by these Terms and Conditions (and any modification of the Terms and Conditions). The Terms and Conditions govern Full Proof’s relationship with you in relation to this website. If you do not accept the Terms and Conditions, you should stop using the website immediately and you should not use any of its services.
It is your responsibility to read the Terms and Conditions prior to using the website and regularly check for any changes. If you have any questions about the Terms and Conditions please ask Full Proof before accepting a quotation or paying a deposit.
When you use any current or future Full Proof service or visit or purchase from any business affiliated with Full Proof, whether included or not on the website, you will be subject to the guidelines and conditions within these Terms and Conditions.
CONTRACT
All contracts made between you and Full Proof are subject to and governed by these Terms and Conditions and any other terms and conditions shall not form part of the contract.
No binding contract shall be deemed to exist until a quotation has been supplied by Full Proof and its contents accepted in writing, by email or otherwise, by you. Once you have accepted the quotation, the contract will be treated as concluded for the purposes of The Consumer Protection (Distance Selling) Regulations 2000 (see 15. Cancellation).
The website is intended to be used only by persons over the age of 18.
Full Proof can terminate a contract at any time and for any reason. A specific reason would be the non-payment of payments due. Upon notice being given to you of the termination of the contract, you would be required to pay Full Proof all sums due.
If you breach any of the Terms and Conditions then Full Proof will hold you fully responsible for any legal claim for expenses, liability or financial losses, including legal fees incurred by Full Proof, caused by your breach.
VARIATION
Full Proof reserves the right to change the Terms and Conditions at any time without notice and without liability arising from such an action. Your use of the website will be deemed as acceptance of any amended Terms and Conditions.
Full Proof advises you to regularly check the Terms and Conditions. Full Proof has complete discretion to modify or remove any part of the website without warning and without any liability arising from such an action.
PRIVACY AND PERSONAL INFORMATION
Full Proof takes your privacy very seriously. Full Proof will not share any details of Full Proof’s transactions with you with any third party other than Full Proof’s subcontractors. Full Proof will not disclose, share, distribute or sell your personal information or your text or any part of it under any circumstances. Please review ourPrivacy Policyfor full details on how we handle your personal data.
All subcontractors used by Full Proof have signed confidentiality agreements with Full Proof and their experience/qualifications have been established to Full Proof’s satisfaction. You retain sole copyright, ownership and control over all materials submitted.
You are responsible for providing true personal information such as your name, address, telephone number, email address and all payment details. If you provide incorrect information, Full Proof can refuse to provide a service to you or can cancel any remaining work due to be sent to you.
PRICES AND “TITLE” (LEGAL OWNERSHIP)
Prices quoted on the website are indicative and should only be used as a general guideline. An exact quotation tailored to your requirements can be provided by Full Proof in writing or via email.
Full Proof reserves the right to alter pricing without notice, although any prices previously confirmed in writing will remain valid for 30 days from the date of the quotation.
Full Proof is entitled to increase prices due to any increased costs resulting from altered instructions, additional instructions, lack of instructions or any delays caused or additional work required by you.
Title (i.e. legal ownership) of any services ordered via the website does not pass to you until your payment is processed and a payment has been made into Full Proof’s bank account.
The price shown on the quotation is valid for 30 days from the date shown on the quotation.
PAYMENT
The fee quoted by Full Proof for services requested by you is due prior to the start of work for such services. Because of the varying nature and unpredictability of different projects, it is not possible to give formal estimates. In the event of changes to the scope of work or other factors outside Full Proof’s control, Full Proof shall reserve the right to renegotiate this agreement and collect for all services performed up to the date of renegotiation.
Payment can be made by electronic bank transfer, PayPal or cheque.
Before Full Proof can release your work to you, payment must be ‘cleared funds’, and Full Proof cannot be held responsible for any delays caused by banks, other financial institutions, fraud or identification checks.
For regular customers Full Proof may agree to monthly invoicing. Any such arrangements must be agreed before work begins and any such invoices shall be paid by you within 30 days from the date of invoice.
Refunds will only be given in extreme circumstances such as the total failure to complete your work. Any refunds are at the sole discretion of Full Proof.
SUPPLY AND DELIVERY
When you accept a quotation, the timescale for completion of the work is discussed. If Full Proof cannot complete the work within the time scale you request then Full Proof will inform you immediately so that you can make other arrangements to have your work proofread. Full Proof recommends that you instruct Full Proof in plenty of time to avoid this situation occurring. If you need work completing urgently, this must be clearly specified.
Work submitted as a Word document will be edited in Microsoft Word using the track changes function. Work submitted as a PDF will be edited using PDF X-Change Viewer, unless you specifically request otherwise. An amended version of your document shall be returned to you within the agreed timescale. Final responsibility for proofreading and approving the final draft lies with the client. Full Proof shall not be held liable for typographical omissions, grammatical errors, content, etc.
ACADEMIC LIABILITY AND PLAGIARISM
In relation to the work of students:
The mark you are awarded by your academic institution is not within Full Proof’s control and Full Proof cannot be held legally responsible for a lower-than-expected mark or grade in relation to any material returned by Full Proof. While Full Proof’s aim is to ensure that your work is free from errors of spelling, grammar and punctuation and is consistent in style, Full Proof cannot guarantee that using Full Proof’s service will result in improved marks.
Full Proof recommends that you advise your tutor/supervisor that you have employed a proofreader.
Full Proof insists that you check that the use of an academic proofreading service is permitted by your academic institution and, if so, whether it is a requirement that this be referenced in your work.
Plagiarism (including collusion) and breach of copyright are very serious offences and, if plagiarism or breaches of copyright are proved to exist in your work, it can result in severe penalties including permanent disqualification from your studies. Avoiding plagiarism remains your responsibility at all times. Full Proof does not check your document for any possible plagiarism issues.
Full Proof will not proofread your document in any way that breaches your academic institution’s potential rules concerning academic plagiarism and cheating. For example, Full Proof will not rewrite your document or substantial parts of it, add text from anyone else’s work and insert it into your document, paraphrase anyone else’s work and insert it into your document, or make any other change that would constitute plagiarism.
You accept that Full Proof will give you no other guidance about plagiarism, collusion and cheating other than that outlined above in sections 9.2 and 9.3.
You accept that Full Proof carries out a service that assists you in your academic work, but Full Proof’s service does not constitute professional academic advice.
LIMITATION OF LIABILITY
You remain responsible for the content of your work at all times. Full Proof cannot be held responsible for the legality or validity of the information that is included in your work.
Full Proof cannot be legally liable for any loss or damage, indirect, special or consequential, including financial losses or any loss or damage whatsoever that you claim results directly or indirectly from your use of the website, Full Proof’s services or anything in your work returned by Full Proof, late delivery of your work or from the use of Full Proof’s services being in breach of your academic institution’s regulations or provisions governing academic work. Such losses would include any loss of business, income, profits or data. You would only be able to successfully claim such damages if you could prove that Full Proof had worked negligently and the losses were reasonably foreseeable at the time the contract was entered into.
Full Proof shall not be liable for any direct, indirect or incidental damages resulting from the use of or the inability to use the website, or for the cost of procurement of substitute services, including, but not limited to, damages for loss of profits, use, data or other losses, even if Full Proof has been advised of the possibility of such damages.
Full Proof in no way endorses the contents of any of your communications or submitted documents. Full Proof does not assume responsibility for any threatening, libellous, obscene, harassing or offensive material contained therein, any infringement of third-party intellectual property rights arising therefrom, any crime facilitated thereby or any subsequent use thereof upon completion of work by Full Proof.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by the negligence of Full Proof or its agents.
DISCLAIMER AND THE USE OF THE WEBSITE
The information contained in this website is for general information purposes only. It is subject to change without notice. The information is provided by Full Proof, and while Full Proof endeavours to keep the information up to date and correct, Full Proof makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, availability or security with respect to any part of the website or the information, products, services or related graphics contained on the website for any particular purpose. Any reliance you place on such information is therefore strictly at your own risk. It shall be your own responsibility to ensure that any services or information available through the website meet your specific requirements.
While Full Proof tries to ensure that the website is free from inaccuracies and errors, Full Proof cannot guarantee that there are no inaccuracies or errors. You acknowledge that information on the website may contain inaccuracies and errors and Full Proof expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
Full Proof reserves the right to discontinue operation of the site with or without notice to you and with or without cause at any time. Full Proof shall not be liable to you or any third party for any losses arising out of discontinuation of the site.
You agree that you will not use the website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.
WARRANTY
Each of the parties warrants its power to enter into this agreement and has obtained the necessary approval to do so.
THIRD PARTIES
These Terms and Conditions apply to you and Full Proof only and do not confer any rights of any kind upon anyone other than you and Full Proof.
Through this website you may be able to link to other websites which are not under the control of Full Proof. Any such links are provided for your convenience to provide further information. Full Proof has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within these other websites. You should also note that, once you have left the website and browse or use another website, that other website(s) is not governed by Full Proof so you should exercise caution regarding providing information to another website(s) and check the terms and conditions relevant to that other website(s).
Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.
ASSIGNMENT
You shall not, without the prior written consent of Full Proof, assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of your rights or obligations under the contract.
Full Proof may at any time assign, transfer, charge, mortgage, subcontract, declare a trust or deal in any other manner with all or any of its rights under the contract and may subcontract or delegate in any manner any or all of its obligations under the contract to any third party or agent.
CANCELLATION
Full Proof complies with the requirements of The Consumer Protection (Distance Selling) Regulations 2000 including amendments (“the Regulations”) in relation to contracts for the supply of services.
You can cancel your work at any time before work is begun, at no charge. Any payment you have made in advance will be refunded by Full Proof.
You do have a right to cancel under section 10 of the Regulations, as long as your cancellation is made within the cancellation period defined in the Regulations. Your notice of cancellation must comply with section 10(4)(a)-(d) of the Regulations. As long as Full Proof has complied with Regulation 8 of the Regulations, the cancellation period begins on the day on which the contract is concluded and ends on the expiry of seven working days, beginning with the day after the day on which the contract is concluded.
There is an exception to your right to cancel. According to the Regulations, once Full Proof has begun work on the service with your agreement before the end of the cancellation period applicable under regulation 12, you do not have a right to cancel, unless you and Full Proof agree otherwise in writing [Regulation 13(1)]. If we do make such an agreement in writing, you will be billed for the work that has been completed up to that point at the per-word price in your quotation and this sum is payable immediately. The partially completed work will be sent to you upon receipt of your payment. If you paid in full upfront, a partial refund will be provided in accordance with the per-word price in your quotation and the number of words that were not edited.
Full Proof has the right to refuse to provide a service to you or to cancel the service at any time and for any reason. Specific reasons for refusal might be that the content of your work is offensive or illegal; the document you submit cannot be proofread within the requested time frame; fraud is suspected or Full Proof has evidence to suggest that you are guilty of the offence of plagiarism.
SECURITY – VIRUSES
Full Proof will try to ensure that any files originating from Full Proof’s computer are free from viruses but can make no warranty about this or guarantee it. Full Proof cannot guarantee that emails or attachments originating from a third party are virus free. You should check all emails, attachments and other files to ensure that they are virus free before accessing them or sending them to Full Proof.
If Full Proof suspects that a virus has contaminated your work, Full Proof can refuse to work for you or can cancel any remaining work due to you. All risk of contamination by a virus is assumed by you.
COPYRIGHT
You retain sole copyright, ownership and control over the work you submit to me, including the work subsequently amended by me.
Breach of copyright is a serious offence and you are responsible for any breach of copyright contained within your work.
The content, design, layout, data and graphics on this website are protected by UK and other international intellectual property laws and are owned by Full Proof unless expressly stated otherwise.
By using the website you agree to respect these intellectual property rights laws and will not copy, download, reproduce, print, republish, store, edit or modify, sell or exploit for commercial purposes any material contained within the website. You will indemnify all liability for any infringement or other breach of copyright.
ERRORS AND OMISSIONS
Full Proof aims to provide an accurate, thorough and reliable proofreading and editing service. However, Full Proof cannot guarantee 100% accuracy (simply because of human error) and occasionally Full Proof may not correct an error.
Full Proof cannot be held responsible for direct, indirect, special or consequential losses or costs incurred by any errors remaining in your work, be they factual or grammatical. The final responsibility for errors remains with you.
LOSS
While Full Proof is proofreading your work Full Proof will save a copy of it in its original form. However, you must always retain an original copy of your work, too, as Full Proof cannot be held responsible for losing it.
COMPLAINTS AND REFUNDS
Full Proof wants you to be happy with the work carried out and takes any complaint very seriously. If you have a complaint then you should immediately contact Full Proof by email, text or telephone Full Proof on 07463 843803 and Full Proof will try to remedy the situation satisfactorily.
All complaints or requests for amendments must be made within 7 days of receipt of the completed work. However, if any requested amendments breach any clauses relating to plagiarism or copyright contained within these Terms and Conditions, Full Proof will refuse to make the requested amendments.
Best efforts shall be made by both parties to resolve the dispute arising from a complaint.
Based on full consideration of your comments, Full Proof will either: (a) redo all or part of the work at no extra cost to you (b) conclude that the work is already done.
If there is total dissatisfaction with Full Proof’s work which cannot be remedied by discussion and we agree that the service has not been satisfactory, then a refund will be made, the maximum payment being the amount paid by you until the date of the refund. All refunds will be made to the account designated on the quotation/invoice or that identified by an electronic transfer of the fee. No refunds will be made in cash.
Full Proof will not be held liable for errors or omissions caused by your failure to communicate your requirements clearly.
SEVERANCE
The previously mentioned paragraphs, subparagraphs and clauses of these Terms and Conditions shall be read and construed independently of each other. If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by the court or an institution with jurisdiction, then any such term shall be struck out (that is, cancelled), but the remaining Terms and Conditions shall remain in force.
EVENTS BEYOND FULL PROOF’S CONTROL/FORCE MAJEURE
Full Proof shall not be liable for any delay or failure to perform any obligation under these Terms and Conditions and both parties shall be released from their respective obligations if the delay or failure is caused by any circumstances beyond both parties’ reasonable control, including, but not limited to, fire, explosion, flood, war (or similar events such as national emergency or civil unrest), acts of God, industrial disputes, technical failure or any other similar event which renders the performance of obligations impossible.
If one of the “force majeure” events noted above occurs, then any money due under the Terms and Conditions is immediately payable and each party shall be liable to pay to the other damages for any breach of agreement and any reasonable expenses or costs incurred directly as a result of such events occurring.
This clause does not affect your statutory rights.
WAIVER
Failure by Full Proof to enforce any rights under these Terms and Conditions is not to be deemed to be a waiver of those rights, unless Full Proof confirms a waiver in writing.
If there is a waiver or variation of any of these Terms and Conditions by Full Proof at any time, then that will constitute a waiver or variation for the purpose of that particular transaction only, and your obligations in respect of being bound by the remaining Terms and Conditions shall continue to be in full force, i.e. will continue to apply to you fully.
JURISDICTION
These Terms and Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts in England and Wales without reference to rules governing choice of laws.
